CIGNAL CARE CHAT SUPPORT
Ghing Lapizar 2021-01-16 17:08:02
Conversation TICKET NUMBER: IRN0000012797930.
Ghing Lapizar 2021-01-16 17:08:02
Good day! I am Ghing Lapizar. Let me assist you with your Prepaid concern.
ME 2021-01-16 17:08:42
Hi, I have loaded 450plan but I don't have all of the channels
Ghing Lapizar 2021-01-16 17:08:57
Sorry to hear that. May i know the error message on the TV screen?
ME 2021-01-16 17:09:20
No error message,but channels missing
ME 2021-01-16 17:09:39
Some channels are there
Ghing Lapizar 2021-01-16 17:09:54
May i know what channel is not showing up?
ME 2021-01-16 17:09:58
But not all that come with 450plan
ME 2021-01-16 17:10:38
E.g. BBC News, Discovery, animax etc
Ghing Lapizar 2021-01-16 17:10:51
For a moment.
ME 2021-01-16 17:11:30
?
Ghing Lapizar 2021-01-16 17:11:52
Let me check the channels you've mentioned if part of the plan.
ME 2021-01-16 17:12:13
Boomerang, Nick Jr
ME 2021-01-16 17:13:16
They are included, I am looking at your list niw
ME 2021-01-16 17:13:22
*now
Ghing Lapizar 2021-01-16 17:14:09
As check the said channels are not included in your plan.
ME 2021-01-16 17:14:17
Al Jazeera
ME 2021-01-16 17:14:52
I am looking right now at the channels included with 450sd on your website,they are included
ME 2021-01-16 17:15:18
https://cignal.tv/channels/assignments/prepaidpremiumsd/450-sd/sd-channels
ME 2021-01-16 17:16:08
That is why I subscribed to this plan,for those channels as listed on your channel list for 45sd
ME 2021-01-16 17:16:16
*450sd
Ghing Lapizar 2021-01-16 17:16:32
The boomerang is part in your plan.
ME 2021-01-16 17:16:59
Please refer to the list on your website
ME 2021-01-16 17:17:05
https://cignal.tv/channels/assignments/prepaidpremiumsd/450-sd/sd-channels
Ghing Lapizar 2021-01-16 17:17:10
Al Jazeera TV not included.
ME 2021-01-16 17:17:45
It is on the list on YOUR website as part of 450sd plan
ME 2021-01-16 17:18:09
It is
ME 2021-01-16 17:18:42
PLAN 520 PreviousNext CHANNEL LINE-UP PREPAID PREMIUM SD select 450 SD select SD CHANNELS select FILTER Movies 40 Celestial Movies Pinoy 43 Cinemo 55 FOX Movie
Ghing Lapizar 2021-01-16 17:18:48
Base on your account you have SD box.
ME 2021-01-16 17:18:59
Yes
Ghing Lapizar 2021-01-16 17:19:50
You cant access the celestial movies?
ME 2021-01-16 17:20:11
Where is the BBC?
Ghing Lapizar 2021-01-16 17:20:19
Fox movies SD is also included in yor plan.
ME 2021-01-16 17:20:47
Where is Nick Jr?
Ghing Lapizar 2021-01-16 17:20:59
You can't access the BBC news it's not part of your plan.
ME 2021-01-16 17:21:11
Al Jazeera is listed as included in 450plan,where is it?
ME 2021-01-16 17:21:45
I am looking at the channel list for 450sd it includes BBC News
Ghing Lapizar 2021-01-16 17:21:55
We can conduct factory reset to access the channels that are included to your plan like boomerang, celestial movies, fox movies SD.
ME 2021-01-16 17:22:32
Did you check the list from the link I sent to your webpage?
ME 2021-01-16 17:22:41
https://cignal.tv/channels/assignments/prepaidpremiumsd/450-sd/sd-channels
Ghing Lapizar 2021-01-16 17:22:42
Can you provide the smart card number of your unit?
ME 2021-01-16 17:23:12
Did you check the list?
Ghing Lapizar 2021-01-16 17:23:57
Yes i have checked it already, that channel line up is for the SD premium box.
ME 2021-01-16 17:24:13
It does not say that
ME 2021-01-16 17:25:04
I loaded 459premium as plan
ME 2021-01-16 17:25:10
450
ME 2021-01-16 17:27:36
There is only 1 450plan. And your website lists the channels included in that plan
ME 2021-01-16 17:28:59
The plan does NOT mention only available for this or that,it just says the channels available
ME 2021-01-16 17:29:40
I paid 450pesos today,so that I can have the channels your website promised for the 450plan
ME 2021-01-16 17:30:00
Where are the channels I was promised?
Ghing Lapizar 2021-01-16 17:30:15
I understand but your box is SD, the channel line up for the basic plan is different to premium.
ME 2021-01-16 17:31:05
There was no premium option. I followed the directions that your website gave
ME 2021-01-16 17:31:26
Where is the channel list for my plan?
ME 2021-01-16 17:31:56
Because there is only ONE 450 plan on your website
Ghing Lapizar 2021-01-16 17:32:30
The SD box can load up to plan 450 only.
Ghing Lapizar 2021-01-16 17:34:10
Are you still there?
ME 2021-01-16 17:34:21
Yes
ME 2021-01-16 17:34:49
Where is the channel list for this plan??
Ghing Lapizar 2021-01-16 17:35:08
We can conduct the troubleshooting if you cant access the boomerang and the celetial movies.
ME 2021-01-16 17:35:30
Why does it not tell this on your website,it is dishonest,theft actually
ME 2021-01-16 17:36:05
I want the channels promised on your website that I subscribed to
ME 2021-01-16 17:36:15
https://cignal.tv/channels/assignments/prepaidpremiumsd/450-sd/sd-channels
ME 2021-01-16 17:37:04
I reserve the right to take legal action against your company for dishonest trading practice
ME 2021-01-16 17:37:11
And false advertising
Ghing Lapizar 2021-01-16 17:37:55
Sorry but the channel you were looking for is not included in your plan.
Ghing Lapizar 2021-01-16 17:38:23
That was for the premium box.
Ghing Lapizar 2021-01-16 17:38:23
ME 2021-01-16 17:38:31
Where is the channel list for my plan?
ME 2021-01-16 17:39:09
Please provide a link to the relevant page on your website,as I can only see one 450plan
ME 2021-01-16 17:41:44
Hello
ME 2021-01-16 17:42:09
If my plan is different,there must also be a link to the channel list?
ME 2021-01-16 17:43:03
Hello?
ME 2021-01-16 17:44:40
The ONLY choice on your website is for premium SD 450, that's what I subscribed to. Where does it state any other 450plan and where can I find that information?
ME 2021-01-16 17:46:18
I am waiting for your answer
Ghing Lapizar 2021-01-16 17:47:10
Sorry to keep you waiting. The channel listing in your plan is not in our website.
ME 2021-01-16 17:47:47
So, you are purposefully misleading customers
ME 2021-01-16 17:48:11
You are saying I have a plan that doesn't actually exist
ME 2021-01-16 17:48:28
I subscribed to the premium 450 plan
ME 2021-01-16 17:48:38
Where are my channels?
ME 2021-01-16 17:49:31
This other plan you claim I am on does not exist even on your website
Ghing Lapizar 2021-01-16 17:50:06
May i know your email adrees so we can send you the list of the channels that included in your plan?
ME 2021-01-16 17:50:14
Therefore that plan does not exist and I didn't subscribe to it,I subscribed to the premium 450plan
ME 2021-01-16 17:50:49
Is it a secret? Please send me the link to the plan and the channel list
ME 2021-01-16 17:51:43
I could not have subscribed to a plan that I cannot find any evidence of on your own website.
ME 2021-01-16 17:52:23
I subscribed to the premium 450 plan. I want the channels included in my subscription
Ghing Lapizar 2021-01-16 17:53:45
It depends on the box. You have SD box which has basic plan that can be loadable up to plan 450 only.
Ghing Lapizar 2021-01-16 17:54:07
If you have a premium box you can acces the channels you've mentioned.
ME 2021-01-16 17:54:16
And where does it say that on your website?
ME 2021-01-16 17:54:48
So if I borrow my friends box I will automatically receive those channels?
Ghing Lapizar 2021-01-16 17:57:16
If your friend has a premium box and has an active load plan 450 you can access those channels.
ME 2021-01-16 17:57:26
I have SD box so I subscribed to the premium 450 SD plan,there was no other option
Ghing Lapizar 2021-01-16 17:59:15
Even you have loaded premium plan 450 you still can access the channels that included in your plan.
ME 2021-01-16 17:59:16
I have screenshot this chat and will use it for my complaint to the relevant authority and for legal action.
Ghing Lapizar 2021-01-16 18:00:07
We can send you the list of the channels for your plan just provide your email address.
ME 2021-01-16 18:00:23
Once again, my plan is Premium 450SD
ME 2021-01-16 18:00:48
Your company is refusing to give me the channels included in that plan
ME 2021-01-16 18:01:12
That is false advertising and false sales
Ghing Lapizar 2021-01-16 18:01:19
We channels that can vieable to an Mpeg4 that cant view to SD box.
ME 2021-01-16 18:02:15
But you neglect to mention that anywhere on your website or when on the subscription page
ME 2021-01-16 18:05:07
You have promised a service on your website that I have paid for,but now you have told me I cannot have that service.
ME 2021-01-16 18:06:38
So what is your solution?
Ghing Lapizar 2021-01-16 18:07:04
The channel listing was not in the website but we can send you the list og channels.
ME 2021-01-16 18:07:42
I was promised 80 channels
ME 2021-01-16 18:08:24
SD channels,not HD channels
ME 2021-01-16 18:09:27
450 SD 0 HD Channels 80 SD Channels
ME 2021-01-16 18:10:34
I don't have anywhere near 80 channels but I have paid 450pesos. What is your solution? I don't need a list,I can see the channels
ME 2021-01-16 18:11:39
The channels I have can be got for 200pesos
ME 2021-01-16 18:13:23
I only have the channels for SD200 plan
ME 2021-01-16 18:14:10
What is your solution as your company has missile this service to me?
ME 2021-01-16 18:14:28
*missold
Ghing Lapizar 2021-01-16 18:14:40
The total channels for your plan is 30 channels.
ME 2021-01-16 18:15:04
It states 80 channels on your website
ME 2021-01-16 18:16:13
Why am I paying 450pesos for 30 channels?
ME 2021-01-16 18:17:14
What is your solution?
Ghing Lapizar 2021-01-16 18:18:33
Since you have a SD box you can also access the limited channels. You can upgrade your box to view more channels.
ME 2021-01-16 18:19:19
How can I upgrade the box?
Ghing Lapizar 2021-01-16 18:20:59
You can purchase the to our territory parner near you.
ME 2021-01-16 18:22:38
So, in the meantime I am paying 450 pesos for 30 channels.
ME 2021-01-16 18:22:54
That is dishonest.
Ghing Lapizar 2021-01-16 18:23:14
That the total channe you can access.
ME 2021-01-16 18:25:00
There is nowhere on your website that informs me of this limitation. That is dishonest
Ghing Lapizar 2021-01-16 18:26:13
If you want we will send you the list of channels. It was not in our website anymore.
ME 2021-01-16 18:27:03
It will take me 30 seconds see the channels. That is not a solution
ME 2021-01-16 18:27:38
Your company should refund my account,as it can only provide 30 channels
ME 2021-01-16 18:28:03
Not the 80 channels advertised
ME 2021-01-16 18:28:57
If the 450plan is not applicable to my box then your system should not allow that subscription for my account
Ghing Lapizar 2021-01-16 18:29:10
What you mean it will take 30 seconds to view the channels?
ME 2021-01-16 18:29:55
I can just look at the channels on my TV,there are ONLY 30 channels,not 80
Ghing Lapizar 2021-01-16 18:30:12
Yes you can still can access that subscription since you can load your account up to 450.
ME 2021-01-16 18:30:58
My box,which is linked to my account cannot access that subscription, I would like a refund
ME 2021-01-16 18:32:30
Your company has dishonestly advertised a service and did not at any time mention any limitations to the service available.
Ghing Lapizar 2021-01-16 18:35:07
Load is not refundable and not transferable.
ME 2021-01-16 18:35:35
Why not?
ME 2021-01-16 18:36:15
You have missold a service,your company is as accountable as any other company
Ghing Lapizar 2021-01-16 18:39:20
I will make a request for approval.
ME 2021-01-16 18:39:27
Your company cannot provide the service I subscribed to,I would like a refund
ME 2021-01-16 18:40:01
My email address is cmercerhk@googlemail.com
ME 2021-01-16 18:40:27
What is your name and position so I can follow up this issue
ME 2021-01-16 18:42:00
I have to deal with some very upset children right now who were expecting to watch Nick Jr and other channels
Ghing Lapizar 2021-01-16 18:42:12
The process will take within 24-48 hours. Here is your reference number IRN0000012797930.
ME 2021-01-16 18:42:41
Thank you
ME 2021-01-16 18:43:44
Goodbye,thank you for your help,I know it is not your fault.
ME 2021-01-16 18:44:02
*personally
Ghing Lapizar 2021-01-16 18:46:27
I understand. No worries.
Ghing Lapizar 2021-01-16 18:46:44
You can also download our Cignal Play for free and you can still watch channels like TV5 One Sports and One Screen. You can even add more channels and content for just Php 75 a month. Download it now!
ME (Now)
Ok
ME (Now)
Bye
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